BackerKit surveys are coming! Get ready for your Pledge Manager email
5 months ago
– Sat, Jul 02, 2022 at 05:18:42 PM
The good news is we are now ready to go as Kickstarter has completed their bit and transferred all pledge information into BackerKit, our pledge manager of choice. This update contains a lot of helpful information, so please read it. If you have any questions or need help, please message me, Andy Hobday, as I am only too happy to help.
Kickstarter has had an issue with 22 backers unable to complete their pledges. As we don't want anyone to miss out, Andy Hobday will be contacting each person individually to see if we can get something sorted out in BackerKit.
Over the next couple of days, everyone else will be receiving an email from us, via the pledge manager, with a personal link to their BackerKit survey. It’s important to respond to your survey as swiftly as you can since we need this information to fulfil your pledge. To be able to send it to you by the end of January 2023 we need you to have completed your survey by the 31st of August 2022.
When you receive and open your email, click the button 'Click Here to Respond' to get started. By doing so you will be taken to the starter screen for your personal pledge survey.
Select 'Get Started!' to, funnily enough, get started. We have asked you a few questions, to begin with (we hope you don't mind). These questions are a guide to help you understand how we have handled your pledge plus a couple of bonus questions asking you what you would like to see added to the range in the future. If you don't want to answer anything just 'opt-out' each time, it is more than OK to do this.
Once you have completed the questions section, you can select packs up to your pledge amount if you have backed at the 'Choose your Packs & Pledge' level or over-pledged at any of the pledge levels or purchase any add-on items for an additional cost. This is all done in the Add-ons section.
When you have finished choosing, click 'NEXT' and you will be taken to the next screen and asked for your shipping address.
Your shipping information will generate your postage and packaging costs and will be added to your pledge along with any extras for other add-ons. Payment for all extras is expected on the 'confirmation' screen via credit/debit card or PayPal unless you have already added extra funds to your pledge amount to cover this.
On 31st August 2022, we will lock completed backer pledges, which will be any that have completed all stages of the survey, with a plan to charge any extra card payments during the following day on the 1st September 2022. Locking pledges informs us of what we need to manufacture for the fulfilment, helping us to deliver on our goal of shipping all completed pledges by the end of January 2023. If you miss this end of August 2022 deadline, your pledge will likely be sent later than the end of January 2023.
Locking pledges also enables us to add all eligible freebies, as at this stage, we will be able to work out precisely what each pledge qualifies for and add them—more about this below.
Choose Your Packs & Pledge Level
If you backed at the Choose your Packs & Pledge, pledge level you will have your pledged amount as credit in your account which you now spend on Add-ons. Choose the packs you want by adding them to your account. If you want one of every pack select the 'All the Outremer Figures' product and we will have you covered. You can back for more than you have already pledged by paying the extra amount as you complete your pledge survey.
The Antagonists Pledge Level
If you backed at The Antagonist pledge level, you would already have the first ten white metal packs of miniatures automatically added to your pledge manager. You will be able to add additional packs in the add-on section. If you want one of everything, click on the 'All the Stretch Goals, in the Add-ons sections, and we will have you covered. You can back for more than you have pledged, paying the extra amount as you complete your pledge survey.
All the Franks, All the Muslim Warriors or All the Outremer Figures
If you backed at one of these pledge levels, you will already have the white metal packs of miniatures automatically added to your pledge manager. You will be able to add additional packs in the add-on section. You can back for more than you have pledged, paying the extra amount as you complete your pledge survey.
A Unique Sculpt by Paul Hicks Pledge Level
If you backed for a Unique Sculpt by Paul Hicks, you will automatically have the initial ten packs of miniatures in white metal added to your pledge manager. Andy Hobday will also be in touch very soon via email to discuss plans for your unique sculpt by Paul Hicks. You can add additional packs in white metal in the add-on section.
The following is what you need to know if you have backed one of our Terrain pledges, you can add figures in the pledge manager and add all the figures from the Kickstarter select 'All the Outremer figures' as an add-on product, and we will do the rest.
Digital Terrain Files (STLs) by November 2022
If you have backed or plan to add the digital files to your pledge, we aim to have them available for you to download by the end of November 2022. There will be further updates about this over the coming weeks, so more information to follow. You can add figures to a digital pledge but be aware that if you add anything that needs shipping, you will be charged postage and packaging costs as you complete your pledge survey.
Fortified Hospital (physical terrain), initial pledge of 25 by January 2023
If you have backed for a physical Fortified Hospital, it will be sent in its own separate package to protect it from being transported with a heavy selection of metal, and because it is big! If you back for both figures and fort, in most cases, the postage will reflect this. However, we are NOT charging you the total amount for postage twice. We have decided to share some of the cost of sending two parcels with you.
Fortified Hospital (physical terrain) second wave pledge of 25 by May 2023
If you backed for a physical Fortified Hospital added as a second wave pledge level during the Kickstarter, everything above applies except your fort will be sent out by the end of May 2023. Everything else you choose will be sent to you in a separate package simultaneously as the other pledges by the end of January 2023. It is just the fort that will arrive later.
Fortified Hospital (physical terrain) third wave pledge of 25 by September 2023
If you backed for a physical Fortified Hospital added as a third wave during the Kickstarter, everything above applies except your fort will be sent out by the end of September 2023. Everything else you choose will be sent to you in a separate package simultaneously as the other pledges by the end of January 2023. It is just the fort that will arrive later
Please note, if you have pledged the amount for a fort but not backed at one of the Fortified Hospital (physical terrain) pledge levels you must contact Andy Hobday as soon as possible so we can allocate one to you.
All FREE bonus miniatures, The Monk (the Early Backer Exclusive Miniature), The Ayyubid (Muslim) Commander on foot, The Military Order Knight Commander on foot and The Holy Relic; plus a copy of the printed Outremer book, with the Turcopole Guide & the Mamluk Champion will be added by us to any and all qualifying accounts once pledges are completed and before being locked to give you the maximum opportunity to qualify.
How you qualify:
- The Monk, 24hr Early Backer Exclusive Miniature: backed the project in the first 24 hours and purchase at least one pack of miniatures - all backers up to and including backer #643 are eligible.
- The Ayybid (Muslim) Commander: back the project for at least £45 (exc. postage)
- The Military Order Knight Commander: back the project for at least £80 (exc. postage)
- The Holy Relic: back the project for at least £240 (exc. postage)
- Printed Outremer book plus Turcopole Guide & the Mamluk Champion: back the project for at least £45 (exc. postage)
- Digital Outremer book: All backers who complete their survey. Sent via email when ready, most likely end of December 2022.
We have included extra shields and extra weapon options in the add-ons section if you want them. Also included are a selection of products from previous Barons' War Kickstarters, which we believe fit right into the Outremer setting.
If you need to review your information or pledge status, after you have received your initial email, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://the-barons-war-4-outremer.backerkit.com.
If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account.
Please remember that answering your survey promptly helps us get your pledge out to you faster. BackerKit helps us save lots of time by streamlining the survey process, automating data organisation, and providing us with pledge management software to make it easy to process shipments.
I hope the above makes sense. Please ask questions if not, as I know, there is a lot to digest. Once again, thanks for all your support. With the help of Footsore Miniatures & Games, we can't wait to send out The Barons' War 4: Outremer pledges to you. Standby, you will receive your pledge manager email in the next couple of days!
~Andy & Paul (Hobday & Hicks)
If everything goes to plan, this will be our production schedule for the campaign:
- May 2022 - Kickstarter Campaign
- July & August 2022 - Pledge Manager
- July, August, September, October, November & December 2022 - Production
- November 2022 - Deliver STL files to Digital Backers
- End of January 2023 - All pledges despatched for Delivery
- End of May 2023 - The second wave of Physical Fortified Hospitals despatched for Delivery
- End of September 2023 - The third wave of Physical Fortified Hospitals despatched for Delivery