FAQ: The Barons' War 4 - Outremer (The Crusader States)
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

First time using Kickstarter, how and when do I select the packs I want?

When the Kickstarter finishes a pledge manager will open which all pledgers will have access to. Inside there you can choose the packs you would like to spend your pledge on. I will walk everyone through this when we get there.

Last updated: May 12, 2022 14:37

How and when do I pay postage and packaging?

Postage and Packaging will also be charged in the pledge manager. You can add an amount for postage to your pledge now if you choose or you can wait until the campaign ends and pay your postage in the pledge manager.

Last updated: May 12, 2022 14:39

What do the miniatures come with?

All packs will come with shields, bases and weapons including spears where needed. The bases supplied will be those used for The Barons’ War skirmish game.

Last updated: May 12, 2022 14:39

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: January 2023

We aim to deliver STL files to digital backers by the end of November 2022. All physical pledges containing miniatures will be shipped at the end of January 2023. The first wave of Physical Forts will ship by the end of January 2023. The second wave of Physical Forts will ship by the end of May 2023. The third wave of Physical Forts will ship by the end of September 2023.

Last Updated At: 06/24/22
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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